PRIVACY POLICY

RPQ Equipment

www.rpqequipment.com

Effective Date: March 16, 2026

RPQ Equipment ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website www.rpqequipment.com, contact us, or interact with us via phone, SMS/MMS, or email. Please read this policy carefully. By using our services, you agree to the terms described below.

1. Information We Collect

We may collect the following types of information:

Personal Identification Information

Name
Email address
Phone number (including mobile number for SMS/MMS communications)
Business name and job title
Mailing or billing address
IP address, browser type, and device information
Pages visited, time spent on site, and referring URLs
Cookies and similar tracking technologies
Records of SMS/MMS messages sent and received
Email correspondence
Phone call records (where permitted by law)
Form submissions and inquiries submitted through our website
To respond to your inquiries, quotes, and service requests
To send SMS/MMS, email, or phone communications you have consented to receive
To process transactions and manage our business relationship with you
To improve our website, products, and services
To send promotional communications (where permitted and consented to)
To comply with applicable laws and regulations
To prevent fraud and protect the security of our systems and customers
Cloud hosting and data storage providers
CRM and communication platforms (such as Dialpad for SMS/voice communications)
Email marketing platforms
Analytics providers
Access: Request a copy of the personal information we hold about you
Correction: Request correction of inaccurate or incomplete information
Deletion: Request deletion of your personal information, subject to certain legal exceptions
Opt-Out: Opt out of SMS/MMS communications, promotional emails, or other marketing at any time
Data Portability: Request your data in a portable format where technically feasible

Usage and Technical Information

Communications Data

2. How We Use Your Information

We use the information we collect for the following purposes:

3. How We Share Your Information

We do not sell or rent your personal information. We may share your information in the following limited circumstances:

Service Providers

We may share information with trusted third-party vendors who assist us in operating our website and conducting business, including:

These service providers are contractually obligated to protect your information and may only use it as directed by us and as necessary to perform services on our behalf.

No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

Legal Requirements

We may disclose your information if required to do so by law, court order, or governmental authority, or if we believe disclosure is necessary to protect our rights, your safety, or the safety of others.

Business Transfers

In the event of a merger, acquisition, or sale of all or a portion of our business, your information may be transferred as part of that transaction. We will notify you via email or a prominent notice on our website of any such change in ownership.

4. SMS Terms & Conditions

Product Description

By providing your mobile phone number, you consent to receive SMS messages from RPQ Equipment related to equipment inquiries, quote requests, order updates, appointment reminders, and follow-up communications.

Message Frequency

Message frequency may vary based on your interactions with us.

Message and Data Rates

Standard message and data rates may apply.

Opting Out

You may opt out of receiving SMS messages at any time by replying with "STOP" to any SMS message you receive from us. After opting out, you will receive a confirmation message, and we will cease sending SMS messages to your number.

Help and Support

If you need assistance or have questions about our SMS service, reply with "HELP" to any SMS message you receive, or contact our customer support team at [Insert support contact information].

Privacy and Data Sharing

Your phone number will be handled in accordance with this Privacy Policy, available at www.rpqequipment.com/privacy-policy.

5. Cookies and Tracking Technologies

Our website may use cookies, web beacons, and similar tracking technologies to enhance your browsing experience and collect usage data. You can control cookie settings through your browser preferences. Note that disabling cookies may affect some functionality of our website.

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce our agreements. SMS/MMS consent records are retained for a minimum of four (4) years in accordance with telecommunications compliance requirements.

7. Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no transmission over the internet or electronic storage method is 100% secure. We cannot guarantee absolute security of your information.

8. Your Rights and Choices

Depending on your location, you may have the following rights regarding your personal information:

To exercise any of these rights, please contact us using the information provided below. We will respond to your request within a reasonable timeframe and in accordance with applicable law.

9. Children's Privacy

Our website and services are not directed to individuals under the age of 13, and we do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child under 13, please contact us immediately and we will take steps to delete such information.

10. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites. We encourage you to review the privacy policies of any third-party sites you visit.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we make changes, we will update the "Effective Date" at the top of this page. We encourage you to review this policy periodically. Your continued use of our website or services after changes are posted constitutes your acceptance of the updated policy.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

RPQ Equipment

Website: www.rpqequipment.com

Email: rcullen@rpgequipment.com

Phone: (413) 478-2525

For SMS/MMS opt-out requests, you may also reply STOP to any text message from us.