PRIVACY POLICY

RPQ Equipment

www.rpqequipment.com

Effective Date: March 9, 2026

RPQ Equipment ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website www.rpqequipment.com, contact us, or interact with us via phone, SMS/MMS, or email. Please read this policy carefully. By using our services, you agree to the terms described below.

 

1. Information We Collect

We may collect the following types of information:

 

Personal Identification Information

  • Name
  • Email address
  • Phone number (including mobile number for SMS/MMS communications)
  • Business name and job title
  • Mailing or billing address
  • IP address, browser type, and device information
  • Pages visited, time spent on site, and referring URLs
  • Cookies and similar tracking technologies
  • Records of SMS/MMS messages sent and received
  • Email correspondence
  • Phone call records (where permitted by law)
  • Form submissions and inquiries submitted through our website
  • Responding to inquiries and quote requests
  • Order updates and equipment availability notifications
  • Appointment reminders and follow-up communications
  • Promotional offers and company updates (where you have opted in)
  • Replying STOP to any text message you receive from us
  • Contacting us directly at the information provided at the end of this policy
  • To respond to your inquiries, quotes, and service requests
  • To send SMS/MMS, email, or phone communications you have consented to receive
  • To process transactions and manage our business relationship with you
  • To improve our website, products, and services
  • To send promotional communications (where permitted and consented to)
  • To comply with applicable laws and regulations
  • To prevent fraud and protect the security of our systems and customers
  • Cloud hosting and data storage providers
  • CRM and communication platforms (such as Dialpad for SMS/voice communications)
  • Email marketing platforms
  • Analytics providers
  • Access: Request a copy of the personal information we hold about you
  • Correction: Request correction of inaccurate or incomplete information
  • Deletion: Request deletion of your personal information, subject to certain legal exceptions
  • Opt-Out: Opt out of SMS/MMS communications, promotional emails, or other marketing at any time
  • Data Portability: Request your data in a portable format where technically feasible

 

Usage and Technical Information

 

Communications Data

 

2. SMS and MMS Communications

We use SMS/MMS messaging to communicate with customers and prospects who have opted in to receive text messages from us. The following terms govern our SMS/MMS program:

 

Consent and Opt-In

By providing your mobile phone number and consenting to receive SMS/MMS messages from RPQ Equipment, you agree to receive text messages for the following purposes:

 

Your consent to receive SMS/MMS messages is not a condition of any purchase or service. Message frequency may vary based on your interactions with us.

 

How to Opt Out

You may opt out of receiving SMS/MMS messages from us at any time by:

 

After you send STOP, you will receive a one-time confirmation message and no further SMS/MMS messages will be sent unless you re-opt in.

 

Message and Data Rates

Standard message and data rates may apply depending on your mobile carrier and plan. RPQ Equipment is not responsible for any charges incurred from your mobile carrier related to SMS/MMS messages.

 

Help

For assistance with our SMS program, reply HELP to any text message or contact us directly. We will respond to your inquiry promptly.

 

No Sharing of SMS Consent Data

We do not sell, rent, trade, or share your SMS consent or your mobile phone number with third parties for their own marketing purposes. Your consent to receive SMS messages from RPQ Equipment applies only to communications from RPQ Equipment and will not be transferred to any other entity.

 

3. How We Use Your Information

We use the information we collect for the following purposes:

 

4. How We Share Your Information

We do not sell or rent your personal information. We may share your information in the following limited circumstances:

 

Service Providers

We may share information with trusted third-party vendors who assist us in operating our website and conducting business, including:

 

These service providers are contractually obligated to protect your information and may only use it as directed by us and as necessary to perform services on our behalf.

 

Legal Requirements

We may disclose your information if required to do so by law, court order, or governmental authority, or if we believe disclosure is necessary to protect our rights, your safety, or the safety of others.

 

Business Transfers

In the event of a merger, acquisition, or sale of all or a portion of our business, your information may be transferred as part of that transaction. We will notify you via email or a prominent notice on our website of any such change in ownership.

 

5. Cookies and Tracking Technologies

Our website may use cookies, web beacons, and similar tracking technologies to enhance your browsing experience and collect usage data. You can control cookie settings through your browser preferences. Note that disabling cookies may affect some functionality of our website.

 

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce our agreements. SMS/MMS consent records are retained for a minimum of four (4) years in accordance with telecommunications compliance requirements.

 

7. Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no transmission over the internet or electronic storage method is 100% secure. We cannot guarantee absolute security of your information.

 

8. Your Rights and Choices

Depending on your location, you may have the following rights regarding your personal information:

 

To exercise any of these rights, please contact us using the information provided below. We will respond to your request within a reasonable timeframe and in accordance with applicable law.

 

9. Children's Privacy

Our website and services are not directed to individuals under the age of 13, and we do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child under 13, please contact us immediately and we will take steps to delete such information.

 

10. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites. We encourage you to review the privacy policies of any third-party sites you visit.

 

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we make changes, we will update the "Effective Date" at the top of this page. We encourage you to review this policy periodically. Your continued use of our website or services after changes are posted constitutes your acceptance of the updated policy.

 

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

 

RPQ Equipment

Website: www.rpqequipment.com

Email: rcullen@rpgequipment.com

Phone: (413) 478-2525

 

For SMS/MMS opt-out requests, you may also reply STOP to any text message from us.